FREQUENTLY ASKED QUESTIONS

Why should I use Wedding Forex compared to the banks?


The answers are simple. We keep our margins low so we can give you a competitive rate compared to your bank. We charge no more than 1% above the interbank rate, while most high street banks will charge as much as 6% above the interbank rate!

If you are getting married, you don’t want to be giving your money away to the banks, you want to be spending it wisely, investing in making your wedding day the best it can possibly be.

If you are a wedding professional receiving destination wedding payments from your clients, you deserve to keep all of your hard-earned funds when converting between currencies. Moving across to our easy-to-use platform will guarantee that more of your money makes its way to your pocket. The percentage different makes for a huge saving, and you’ll really see the difference.




Who is the platform provider?


FTT Global are our payments platform provider who are the creators behind the technology you use. Once you register an account with us, you’ll be looked after by their customer service team. They are there to hold your hand every step of the way. FTT Global are regulated by the FCA and registered under the Client Data Protection Program. Your personal information will be held securely with their security technology in place.




How secure is my money?


We never hold your money directly, instead your money is held safely and separately in ‘client-segregated accounts’ at Barclays Bank Plc. If anything was to happen to FTT Global as a company, your money will always remain legally yours. FTT Global have the most sophisticated levels of protection, offering Gem SAFE, 128 Bit Encryption, 3‐Level Authentication, global standards for all major banks.




How do I register with Wedding Forex?


You can register an account by clicking the Register or Log In buttons on our website. www.weddingforex.com Alternative you can Register an account using this link.




When can I make a booking?


We’re really proud of this platform. It’s simple, secure, and speedy, and tailored to your needs. You can book your currency exchange any time of the day or night. Wherever you are in the world, and whatever device you are using, you can login to your account.




What about processing fees or hidden costs?


There are no hidden fees or nasty surprises with Wedding Forex. We keep our fees to a minimum with just a £10 processing fee for any transactions under £3000. Any payments over this do not incur any fees.




I need to make an urgent transfer. How quickly will my funds reach the beneficiary account?


This depends on the currency you are sending. British Pounds Sterling, US Dollars, Euros and Canadian Dollars are all a same day transfer if we receive your funds by midday.

All other currencies take 2-3 working days to reach the beneficiary account.

Please note, your payment could be affected when there is a banking or religious holiday.




My payments are set up in instalments. How do I avoid the risk of loss due to market fluctuation over time?


Our online tools will help minimise your currency risk. ‘Booking a Forward’ allows you to secure a rate for up to 12 months! If you’re receiving funds from your clients in instalments, this will massively help reduce the risk of loss to you through market movement.




Will I be able to track the progress of my payments?


You have complete control over your account and funds. Watch the payment process every step of the way.




What currencies do you support?


We support the following currencies:

Australian Dollar (AUD)

British Pound Sterling (GBP)

Canadian Dollar (CAD)

Dirham (UAE)

East Caribbean Dollar (XCD)

Euro (EUR)

Hong Kong Dollar (HKD)

Hungarian Forint (HUF)

Japanese Yen (JPY)

Mexican Peso (MXN)

New Zealand Dollar (NZD)

Norwegian Krone (NOK)

Philippine Peso (PHP)

Polish Zloty (PLN)

Qatari Riyal (QAR)

Saudi Riyal (SAR)

Singapore Dollar (SGD)

South African Rand (ZAR)

Sri Lankan Rupee (LKR)

Swiss Franc (CHF)

Thai Baht (THB)

Turkish Lira (TRY)

United States Dollar (USD)




What is the minimum or maximum amount of currency I can exchange?


There are no restrictions so you can use the service whatever your payment amount may be.




My bank has a daily limit on my account, can I transfer to you in separate transactions?


Yes of course, we understand that banks have a daily limit. So, to avoid additional costs, simply send us part of your payment each day or make multiple transactions to us. Just remember to put your reference on each payment you send.




How do I know when you’ve received my funds?


You will receive an email confirmation every step of the way. As soon as Wedding Forex have received your funds they will send you a notification. It's easy to keep track of your wedding payments abroad.




What if I need help?


No problem! We are here to help answer any of your questions. Email us hello@weddingforex.com with your wedding foreign exchange questions.

If you’d prefer to speak to someone, we have 24/7 support guaranteed from our payments provider FTT Global. They will be there to hold your hand every step of the way with any questions you might have. Call on 0203 603 8940 or email support@fttglobal.com





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